Refund and Returns Policy
1. Return Eligibility and Return Period
This Refund and Returns Policy applies to eligible products purchased through jaskemir.com and fulfilled by JASKEMIR, LLC. Customers may request a return within 30 days from the date the order is delivered.
To qualify for a standard return, tableware must remain unused, unwashed, undamaged, and in a condition suitable for resale. Original packaging, protective materials, accessories, inserts, and any other components supplied with the product should be retained and returned with the item.
Customers may carefully inspect the appearance, dimensions, color, glaze, finish, and general condition of a product after delivery. Products that have been used for food or beverages, washed by hand, placed in a dishwasher, stained, scratched, chipped, cracked, altered, or otherwise changed from their original condition may not qualify for a standard return.
The 30-day return period begins on the confirmed delivery date shown by the applicable shipping carrier or logistics provider.
2. Product Return Conditions
Customers should review product descriptions, dimensions, materials, colors, care information, and other relevant details before placing an order.
Returned tableware must be complete and should include all components originally supplied with the product. Products displaying food residue, beverage marks, utensil marks, water staining from washing, chips, cracks, scratches, or other evidence of actual use may not qualify for a standard return.
Minor variations in color, glaze tone, surface character, or appearance may occur in certain ceramic and tableware products. Customers may inspect these characteristics after delivery, but the product should not be used or washed while a return decision is being made.
Damage resulting from accidental impact, improper handling, misuse, unsuitable care, unauthorized modification, or use inconsistent with the product's intended purpose is not considered a manufacturing or fulfillment defect.
3. How to Request a Return
Before returning any product, customers must contact us at [email protected] to request return assistance. Products should not be sent to an address until return instructions have been provided.
When requesting a return, please provide the order number, name associated with the order, email address used during checkout, product being returned, and reason for the return. Photographs or additional information may be requested when necessary to confirm the product's condition.
After the request has been reviewed, we will provide the applicable return instructions. Products should be securely repacked using suitable protective materials to reduce the risk of chips, cracks, breakage, or other damage during return transportation.
Customers are encouraged to use a trackable return shipping service and retain the shipping receipt and tracking information until the return and refund process has been completed.
4. Damaged, Defective, Missing or Incorrect Items
Customers should inspect their order promptly after delivery. If a tableware item arrives chipped, cracked, broken, defective, missing, or different from the product ordered, please contact us at [email protected] within 48 hours of delivery.
To help us review the issue, customers may be asked to provide the order number, photographs of the affected product, photographs of the outer and protective packaging, the shipping label, a description of the problem, and other information reasonably required to evaluate the claim.
Please retain the affected product, packaging, accessories, and shipping materials until the matter has been reviewed. These materials may be required when verifying damage or investigating the shipment with the relevant logistics provider.
If we confirm that a product was damaged, defective, missing, or incorrectly supplied because of an order or fulfillment error, an appropriate resolution may include replacement, refund, or another reasonable corrective action.
5. Return Shipping Costs
For standard returns requested because the customer changed their mind, ordered the wrong item, selected an unsuitable size or style, or no longer wants the product, the customer is generally responsible for return shipping costs.
Customers should review product descriptions, measurements, materials, colors, care information, and other relevant details before completing an order.
If we confirm that a return is necessary because the product arrived damaged, defective, incorrectly supplied, or was otherwise affected by an error attributable to JASKEMIR, LLC, reasonable return shipping costs may be covered or return arrangements may be provided by us.
Original shipping charges are generally not refundable for standard change-of-mind returns unless required by applicable law or unless the original shipment was affected by an error for which we are responsible.
6. Return Inspection and Refund Approval
After a returned product is received, it will be inspected to confirm that it corresponds with the approved return request and satisfies the applicable return conditions described in this policy.
Inspection may include the product's surface condition, glaze, edges, packaging, supplied components, evidence of washing or use, return tracking information, order records, photographs, and prior communication associated with the return request.
A refund may be reduced or declined if the product has been used, washed, chipped, cracked, scratched, stained, damaged after delivery, returned with significant components missing, or otherwise fails to meet the return conditions stated in this policy.
If the return is approved, the customer will receive confirmation and the refund will be initiated to the original payment method.
7. Refund Method and Processing Time
Approved refunds are returned to the original payment method used to place the order. Refunds will not normally be redirected to another card, bank account, digital wallet, or alternative payment method.
After a refund has been approved, JASKEMIR, LLC will process the refund within 7 business days. Refund transactions may be handled through the same payment provider used for the original purchase, including Stripe or PayPal.
Once the refund has been submitted, the customer's bank, card issuer, PayPal account, or other payment provider may require additional processing time before the amount appears in the customer's account.
If the original payment involved currency conversion, the final refunded amount may be affected by exchange-rate changes or fees applied by the customer's financial institution. Such third-party currency differences are outside the control of JASKEMIR, LLC.
8. Payment Disputes, Chargebacks and Return Records
If a customer has a question concerning a return, refund, payment, or order, we encourage the customer to contact us at [email protected] before initiating a payment dispute or chargeback so that we have an opportunity to review and address the issue directly.
For payment disputes, fraud reviews, and chargeback inquiries, JASKEMIR, LLC may retain relevant transaction and order records, including order confirmations, customer communications, shipping information, carrier tracking records, delivery confirmation, return requests, return tracking, inspection results, refund records, and payment processor transaction references.
Where reasonably necessary, relevant records may be provided to payment service providers such as Stripe or PayPal, card networks, financial institutions, or other authorized parties for the purpose of reviewing or responding to a legitimate payment dispute.
Submitting a payment dispute does not automatically replace the return requirements described in this policy. Where appropriate and permitted, customers should follow the return procedure so that product condition, shipment history, and refund status can be properly documented.
For questions about returns, damaged items, refunds, or payment-related matters, please contact JASKEMIR, LLC at [email protected], call +1(717)761-1238, or write to us at 4 Lemoyne Dr, Ste 103, Lemoyne, PA 17043, US.