Privacy Policy

1. Introduction

This Privacy Policy explains how JASKEMIR, LLC collects, uses, stores, protects, and shares personal information when customers visit jaskemir.com, create an account, purchase tableware, contact customer support, request a return, track an order, or otherwise interact with our website and services.

We aim to handle personal information responsibly and collect only information reasonably necessary to operate our store, fulfill customer orders, provide support, prevent fraud, maintain transaction records, and comply with applicable legal and regulatory requirements.

2. Website Platform and Hosting

This website is a self-hosted store built on WordPress and powered by WooCommerce. Our store is operated through our own hosting environment and is not a marketplace that independently owns customer transaction information.

WordPress and WooCommerce provide the technical framework used to display products, manage accounts, process orders, maintain transaction records, and provide ecommerce functionality. We apply reasonable technical and administrative safeguards to systems under our control.

3. Information We Collect

We may collect personal information provided directly by customers, including name, billing address, shipping address, email address, telephone number, account details, order information, customer service communications, return requests, and information submitted through checkout or website forms.

We may also collect limited technical information automatically, including IP address, browser type, device type, operating system, pages visited, referring information, session activity, approximate location derived from IP information, and other technical data required for website operation, security, fraud prevention, and analytics.

4. Information Collected During Checkout

When a customer places an order, we collect the information reasonably necessary to complete and fulfill the transaction. This may include name, contact details, billing address, delivery address, products purchased, order value, transaction currency, shipping method, and order status.

This information may be used to verify and manage the purchase, arrange shipping, provide tracking information, process returns and refunds, answer customer inquiries, and maintain appropriate transaction records.

5. Payment Information

Payments made through jaskemir.com are processed by independent third-party payment providers, including Stripe and PayPal.

JASKEMIR, LLC does not store customers' complete credit card numbers, debit card numbers, CVV security codes, bank account credentials, or digital wallet authentication information. Sensitive payment information is transmitted to the applicable payment provider for authorization and processing.

We may retain limited transaction information such as payment status, payment method type, transaction reference, refund status, and payment processor reference numbers when necessary for order management, accounting, fraud prevention, customer support, and dispute resolution.

6. Stripe and PayPal

Stripe and PayPal process payment information under their own privacy, security, and compliance practices. When customers select a payment method supported by these providers, the provider may independently collect information needed to authorize and complete the transaction.

We may exchange limited transaction-related information with Stripe or PayPal, including order value, transaction status, billing details, order reference, refund information, fraud-related indicators, or dispute documentation where reasonably necessary for payment processing or transaction support.

7. How We Use Personal Information

Personal information is used for legitimate business and operational purposes connected with jaskemir.com. These purposes may include processing orders, arranging delivery, providing customer support, managing returns and refunds, communicating about transactions, maintaining accounts, preventing fraud, improving website performance, and complying with applicable legal requirements.

We do not use customer information for unrelated purposes without an appropriate legal basis or customer consent where such consent is required.

8. Order Fulfillment and Shipping Information

To prepare and deliver customer orders, we may share necessary information with shipping carriers, logistics providers, fulfillment partners, postal services, and other service providers involved in transportation or delivery.

Information shared may include the recipient's name, shipping address, telephone number, email address, order reference, and other details reasonably necessary for shipment, customs processing, delivery confirmation, or shipment investigation.

Information shared with shipping providers is limited to what is reasonably necessary to complete the delivery or address a shipment-related issue.

9. Tracking and Delivery Records

We may retain shipment and delivery records connected with customer orders, including tracking numbers, carrier updates, shipping dates, delivery confirmation, returned parcel information, and communications relating to delivery issues.

These records may be used to assist with tracking inquiries, investigate damaged or missing parcels, verify delivery, process returns, and respond to payment disputes or chargeback inquiries.

10. Returns and Refund Information

When a customer requests a return, replacement, or refund, we may collect information including the order number, reason for the request, customer communications, photographs of the product or packaging, return tracking information, inspection results, and refund records.

This information may be used to review the request, confirm the condition of products and shipments, process approved refunds, prevent fraud, and maintain records necessary for accounting and transaction dispute purposes.

11. Customer Service Communications

When customers contact us through email, website forms, telephone, or other available communication methods, we may retain the information contained in those communications.

This information may include customer identity details, order information, questions, complaints, return requests, refund requests, shipping inquiries, and other correspondence. Maintaining these records helps us provide consistent support and document transaction-related communications.

12. Data Security

We use reasonable technical, administrative, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, loss, or destruction.

Our website uses HTTPS and TLS encryption to help protect information transmitted between a customer's browser and jaskemir.com. Additional measures may include controlled administrative access, account permissions, password protection, software updates, security monitoring, backups, and other appropriate safeguards.

Access to customer information is limited to authorized personnel and service providers that reasonably require access for legitimate business purposes.

13. Payment Security

Payment security is supported by the security infrastructure of our third-party payment providers. Payment processing may use PCI DSS-compliant systems, tokenization, encrypted data transmission, fraud screening, secure authorization protocols, and 3D Secure authentication where supported.

Tokenization enables sensitive payment information to be replaced by a secure reference value rather than being stored directly by our website.

Because payment credentials are processed by Stripe, PayPal, or other applicable payment services, JASKEMIR, LLC does not retain complete payment card information on its own systems.

14. Data Minimization

We follow a data minimization approach and aim to collect only information reasonably necessary for website operation, order processing, shipping, customer support, returns, refunds, fraud prevention, legal compliance, and transaction recordkeeping.

Customers should not send complete card numbers, passwords, authentication codes, or other unnecessary sensitive payment credentials through email or customer support forms.

15. Access Controls and Internal Safeguards

Administrative access to systems containing customer information is restricted according to operational need. Where appropriate, controls may include account-based permissions, unique credentials, role-based access, password protection, security updates, and other measures designed to prevent unauthorized access.

We also maintain reasonable procedures for protecting account credentials, reviewing access, updating website software, monitoring suspicious activity, and reducing unnecessary exposure of customer information.

16. Backups and System Security

We may maintain secure backups of website, customer, and order information to support business continuity, system recovery, and protection against accidental data loss.

Our website software, plugins, ecommerce systems, and hosting environment may be updated periodically to address security vulnerabilities, improve stability, and reduce the risk of unauthorized access.

No online system can guarantee absolute security, but we maintain safeguards intended to reduce foreseeable risks appropriate to the nature of the information involved.

17. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, maintain shopping cart sessions, remember customer preferences, support account login, improve website performance, detect security issues, and understand how visitors interact with the website.

Some cookies are necessary for core ecommerce functionality. Other cookies, including analytics or preference-related cookies, may be controlled according to applicable consent requirements.

18. Third-Party Service Providers

We may use third-party service providers for website hosting, ecommerce functionality, payment processing, shipping, analytics, security, customer communications, fraud prevention, and other operational services.

These providers may process personal information only to the extent reasonably necessary to perform their services or as otherwise permitted under applicable law. We do not authorize service providers to use customer information for unrelated purposes merely because they provide services to our store.

Third-party providers operate under their own privacy and security practices and may be subject to separate legal obligations regarding the information they process.

19. Data Retention

Personal information is retained only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, customer service, returns, refunds, accounting, fraud prevention, payment disputes, chargebacks, and applicable legal or regulatory obligations.

General customer service and operational records may ordinarily be retained for up to 1 year unless a longer period is reasonably necessary because of an active order, dispute, legal requirement, accounting obligation, fraud investigation, chargeback, or another legitimate business purpose.

Transaction and financial records may be retained for longer periods where required by tax, accounting, banking, payment-processing, or legal requirements.

20. European Privacy Rights and GDPR

Where the General Data Protection Regulation (GDPR) applies, individuals in the European Economic Area and other covered jurisdictions may have specific rights regarding their personal information.

Subject to applicable legal limitations, these rights may include the right of access, the right to correction, the right to deletion in appropriate circumstances, the right to restrict processing, the right to data portability, and the right to object to certain processing activities.

Where processing is based on consent, individuals may also have the right to withdraw that consent. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

Certain information may need to be retained despite a deletion request where retention is necessary to complete an order, process a refund, respond to a payment dispute, comply with tax or accounting obligations, establish or defend legal claims, prevent fraud, or comply with another applicable legal requirement.

Customers wishing to exercise applicable GDPR rights may contact us at [email protected]. We may request reasonable information to verify the identity of the person making the request before releasing, modifying, or deleting personal information.

21. Payment Disputes, Fraud Prevention and Recordkeeping

To protect customers and our business against unauthorized transactions, fraud, payment disputes, and chargebacks, we may retain and review relevant order and transaction information.

These records may include order confirmations, payment status, billing information, shipping information, customer communications, IP or technical data, tracking information, delivery confirmation, return requests, refund records, and payment processor transaction references.

When a transaction is disputed, relevant information may be provided to Stripe, PayPal, card networks, issuing banks, acquiring banks, fraud prevention providers, or other authorized parties where reasonably necessary to investigate, respond to, or resolve the dispute.

We do not provide complete payment card details because such information is not stored by JASKEMIR, LLC. Information shared for dispute purposes is limited to records reasonably relevant to the transaction, order, fulfillment, delivery, customer communication, return, or refund status.

22. Privacy Requests, Policy Updates and Contact Information

Customers may contact us with questions regarding this Privacy Policy, request access to personal information, request correction of inaccurate information, submit an applicable deletion request, or raise concerns regarding the handling of their information.

We may update this Privacy Policy from time to time to reflect changes to jaskemir.com, our business operations, security practices, service providers, payment systems, legal obligations, or data-processing activities. Updated versions will be published on jaskemir.com.

For privacy-related questions or requests, please contact JASKEMIR, LLC at [email protected], call +1(717)761-1238, or write to us at 4 Lemoyne Dr, Ste 103, Lemoyne, PA 17043, US.

When making a privacy request, please provide enough information for us to identify the relevant account, order, or communication while avoiding the transmission of complete payment card information or other unnecessary sensitive credentials.