Shipping Policy

1. Shipping Coverage

This Shipping Policy applies to orders placed through jaskemir.com and fulfilled by JASKEMIR, LLC. We provide worldwide shipping, including delivery to the United States, Europe, and other international destinations supported by our logistics network.

Delivery availability may depend on carrier coverage, destination accessibility, local transportation conditions, customs procedures, and applicable legal or logistical restrictions. Remote, rural, island, or difficult-to-access locations may require additional transit time.

Customers are responsible for providing a complete and accurate delivery address when ordering. The shipping information should include the recipient's full name, street address, apartment or unit number where applicable, city, state or province, postal code, country, and a valid contact telephone number.

2. Order Processing Time

Orders are normally processed within 1–4 business days after payment has been successfully confirmed. Business days exclude weekends and public holidays.

Processing includes payment verification, order review, preparation of the products, protective packaging of tableware, and transfer of the parcel to the applicable logistics provider. Processing time is separate from shipping or transit time.

During unusually busy periods, public holidays, carrier disruptions, severe weather, or other circumstances outside our reasonable control, additional processing time may occasionally be required. Customers may contact us at [email protected] if they require assistance with an order.

3. Shipping Rates and Free Shipping Thresholds

Shipping charges are determined by the delivery destination and applicable order value. Our standard shipping structure is:

United States: Shipping fee €5.99. Free shipping is available for qualifying orders of €109.00 or more.

Europe: Shipping fee €8.99. Free shipping is available for qualifying orders of €149.00 or more.

Other International Regions: Shipping fee €16.99.

The applicable shipping charge is calculated according to the destination and displayed during checkout before payment is completed. Free-shipping thresholds are generally calculated using the qualifying merchandise subtotal after applicable discounts and before customs duties or other third-party charges.

4. Estimated Shipping Time

Estimated transit times begin after an order has completed processing and has been transferred to the shipping carrier. Our normal estimated shipping times are:

United States: approximately 7–14 business days.

Europe: approximately 8–16 business days.

Other International Regions: approximately 10–20 business days.

These timeframes are estimates rather than guaranteed delivery dates. Actual delivery times may vary because of carrier routing, customs processing, weather conditions, peak shipping periods, public holidays, transportation disruptions, local delivery conditions, or other circumstances outside the reasonable control of JASKEMIR, LLC.

5. Logistics Providers and Delivery Partners

JASKEMIR, LLC works with third-party logistics providers, postal networks, and commercial carriers to transport customer orders. The carrier selected for an order may vary according to the destination, parcel size and weight, shipping route, service availability, and local delivery network.

International parcels may travel through more than one logistics provider and may be transferred to a regional postal service or local courier for final delivery.

Because delivery operations are performed by independent logistics providers, carrier schedules, routing decisions, customs procedures, and local delivery operations may affect the final delivery date.

6. Order Tracking and Logistics Updates

After an order has shipped and the carrier has generated tracking information, customers can track their order through our Order Tracking page.

Tracking information normally begins updating within 48–72 hours after the parcel has been transferred to the logistics provider. A tracking number may be generated before the carrier completes its first physical scan, so temporary periods without tracking movement are normal immediately after shipment.

International tracking may occasionally display fewer updates while a parcel is moving between logistics facilities, countries, customs authorities, or local delivery networks. This does not necessarily mean the parcel has stopped moving.

If tracking information has remained unchanged for an unusually extended period, customers may contact us at [email protected] with their order details so that we can review the available shipping information.

7. Delivery, Signature and Customer Responsibility

Customers are responsible for ensuring that the delivery information entered during checkout is complete and accurate. JASKEMIR, LLC cannot guarantee successful delivery where an incorrect, incomplete, outdated, or inaccessible address has been supplied.

Depending on the carrier, destination, parcel value, or local delivery requirements, a shipment may require a recipient signature or another form of delivery confirmation. Customers should ensure that someone is available to receive the parcel when required.

If a delivery attempt is unsuccessful, the carrier may attempt redelivery, hold the parcel at a local collection point, or return the shipment according to its procedures. Customers should monitor tracking updates and follow instructions provided by the local carrier.

If tracking confirms delivery but the parcel cannot immediately be located, customers should check with household members, building reception, neighbors, designated safe locations, and the local delivery carrier.

8. Customs Duties, Import Taxes and International Charges

Orders delivered within the United States are shipped without import customs duties charged to the customer. Customers receiving orders in the United States are not required to pay additional import duties for delivery under our shipping arrangements.

For destinations outside the United States, customs duties, import taxes, VAT, brokerage charges, handling fees, or other charges may be imposed by the destination country's government, customs authority, carrier, or local regulatory authority.

Any such charges imposed on international shipments outside the United States are the responsibility of the customer. These costs are not included in product prices or standard shipping fees unless expressly stated during checkout.

JASKEMIR, LLC does not determine customs duties or taxes imposed by foreign authorities. Customers may contact the relevant customs or tax authority in their destination country if they require information about possible import charges before placing an order.

9. Damaged, Missing or Incorrect Parcels

Customers should inspect the parcel and tableware as soon as reasonably possible after delivery. If an order arrives damaged, contains chipped or broken products, has missing items, or contains an incorrect item, please contact us at [email protected] within 48 hours of delivery.

To assist with the investigation, customers may be asked to provide the order number, a description of the issue, photographs of the product, photographs of the outer and protective packaging, the shipping label, and any visible damage.

Customers should retain the original packaging and affected products until the matter has been reviewed. Depending on the circumstances, JASKEMIR, LLC may work with the customer and the relevant logistics provider to investigate the shipment and determine an appropriate resolution.

If the outer parcel appears damaged when delivered, customers should photograph or otherwise document the condition of the packaging before opening it whenever reasonably possible.

10. Delays, Undeliverable Parcels and Shipping Support

Delivery estimates may be affected by circumstances outside the reasonable control of JASKEMIR, LLC, including severe weather, transportation disruption, customs inspection, carrier congestion, public holidays, regional emergencies, labor disruption, inaccurate address information, local delivery restrictions, or other logistical events.

If a parcel is returned to the sender because of an incorrect or incomplete address, repeated unsuccessful delivery attempts, failure to collect the parcel, refusal of delivery, or other circumstances attributable to the recipient, additional shipping costs may apply if reshipment is requested.

If tracking shows an unusual delay or a parcel appears to have been lost in transit, customers should contact us at [email protected]. We will review the available tracking information and, when appropriate, communicate with the logistics provider to investigate the shipment.

Customers can monitor shipment progress at Order Tracking page. For additional shipping questions or assistance with an order, please contact JASKEMIR, LLC at [email protected], call us at +1(717)761-1238, or write to us at 4 Lemoyne Dr, Ste 103, Lemoyne, PA 17043, US.