Terms of Service

1. Introduction

These Terms of Service govern access to and use of jaskemir.com and purchases made through the website. jaskemir.com is operated by JASKEMIR, LLC.

By accessing the website, creating an account, placing an order, or using our services, you agree to these Terms together with the policies referenced below. If you do not agree with these terms, you should not use the website or place an order.

2. Website Use

You may use jaskemir.com only for lawful personal or commercial purchasing purposes consistent with these Terms and applicable law.

You must not attempt to gain unauthorized access to our systems, interfere with website functionality, introduce malicious software, misuse another person's information, engage in fraudulent activity, or otherwise misuse the website.

3. Product Information

We make reasonable efforts to provide accurate descriptions, materials, dimensions, colors, photographs, care information, and other relevant details for tableware offered through jaskemir.com.

Actual product appearance may vary slightly because of monitor settings, lighting, photography, production variations, glaze characteristics, or other reasonable differences. Customers are responsible for reviewing relevant product information before completing an order.

4. Product Availability

All products are subject to availability. Adding an item to a shopping cart does not reserve that product or guarantee availability until checkout has been completed and the order has been accepted.

If an item becomes unavailable after an order is submitted, we may contact the customer and provide an appropriate solution, including cancellation and refund of the affected item where necessary.

5. Prices and Transaction Currency

Prices displayed on jaskemir.com may change before an order is completed. Unless otherwise stated, transactions made through the website are processed in Euros (EUR).

If a customer's card, bank account, or payment service uses another currency, the relevant financial institution may apply its own exchange rate, conversion charge, or foreign transaction fee.

6. Orders and Order Acceptance

Submitting an order constitutes an offer to purchase the selected products under these Terms. Receiving an automated order confirmation does not necessarily mean that the order has been finally accepted for fulfillment.

We may review an order before fulfillment and may refuse or cancel an order where reasonably necessary because of product unavailability, payment authorization problems, suspected fraud, incorrect pricing, invalid customer information, legal restrictions, or other legitimate operational reasons.

7. Customer Information

Customers are responsible for ensuring that information supplied during checkout is complete and accurate, including name, email address, telephone number, billing information, shipping address, and any other information required to process and deliver the order.

We are not responsible for delays or delivery issues resulting from inaccurate, incomplete, outdated, or inaccessible information provided by the customer.

8. Payment Terms

Payments are processed through supported third-party payment providers. Customers must provide valid payment authorization when completing an order.

Payment processing, accepted payment methods, transaction currency, security measures, failed payments, payment disputes, and refund processing are described in our Payment Policy.

9. Payment Security

We use reasonable technical safeguards intended to protect information transmitted through jaskemir.com. Sensitive payment credentials are handled through third-party payment providers and are not stored by JASKEMIR, LLC.

Additional information regarding payment processing and payment security is available in our Payment Policy.

10. Shipping and Delivery

We provide worldwide shipping subject to carrier coverage, destination accessibility, applicable restrictions, and the shipping terms published on our website.

Processing times, shipping charges, free-shipping thresholds, estimated delivery times, logistics providers, order tracking, customs responsibilities, damaged parcels, and other delivery matters are governed by our Shipping Policy.

11. Customs Duties and International Charges

Orders delivered within the United States are not subject to additional import customs duties charged to the customer under our shipping arrangements.

For international destinations outside the United States, customs duties, import taxes, VAT, brokerage fees, or other government or carrier charges may apply and, where imposed, are the responsibility of the customer. Additional details are provided in our Shipping Policy.

12. Returns and Refunds

Eligible tableware may be returned subject to the applicable return period, product condition requirements, return procedures, inspection requirements, and other conditions established by JASKEMIR, LLC.

Detailed information regarding return eligibility, unused and unwashed product requirements, damaged or incorrect items, return shipping costs, inspection, refund approval, and refund processing is available in our Refund and Returns Policy.

13. Order Cancellation

Customers should contact us at [email protected] as soon as possible if they wish to request cancellation of an order.

We will make reasonable efforts to accommodate cancellation before fulfillment begins. Once an order has entered processing, been securely packed, or transferred to a shipping carrier, cancellation may no longer be possible and the customer may need to follow the applicable return process after delivery.

14. Privacy and Personal Information

Personal information collected through jaskemir.com may be processed for order management, payment processing, shipping, customer support, fraud prevention, returns, refunds, website security, and compliance with applicable legal obligations.

Further information regarding information collection, data security, third-party service providers, cookies, retention periods, GDPR rights, and privacy requests is available in our Privacy Policy.

15. Customer Accounts

Customers who create an account are responsible for maintaining the confidentiality of their login credentials and for activity conducted through that account.

Customers should contact us at [email protected] if they reasonably believe their account has been accessed without authorization. We may restrict or suspend an account where reasonably necessary to protect customers, our website, or our systems.

16. Intellectual Property

Unless otherwise stated, website content provided by JASKEMIR, LLC, including text, layout, graphics, photographs, logos, design elements, and original website content, is protected by applicable intellectual property laws.

Website content may not be reproduced, republished, distributed, commercially exploited, or used to create derivative commercial materials without authorization, except where such use is permitted under applicable law.

17. Third-Party Services and Links

Our website may rely on or contain links to third-party services, including payment processors, logistics providers, analytics services, and other external websites or platforms.

Third-party services operate under their own terms, privacy practices, security measures, and operational procedures. JASKEMIR, LLC does not control independent third-party websites or services and is not responsible for activities outside our systems except where responsibility cannot lawfully be excluded.

18. Limitation of Liability and Force Majeure

To the extent permitted by applicable law, JASKEMIR, LLC will not be liable for indirect, incidental, consequential, or special losses resulting from circumstances outside our reasonable control.

We are not responsible for delays or failures caused by severe weather, natural disasters, carrier disruptions, customs delays, government actions, labor disputes, network or infrastructure failures, widespread service interruptions, public emergencies, or other circumstances that could not reasonably have been prevented.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

19. Governing Law and Dispute Resolution

If a customer has a complaint or dispute relating to an order, payment, delivery, return, refund, or use of jaskemir.com, the customer should first contact us at [email protected]. We will make reasonable efforts to review the available records and address the matter directly.

Where a dispute cannot be resolved through direct communication, the dispute shall be submitted to and handled by the court serving the jurisdiction in which 4 Lemoyne Dr, Ste 103, Lemoyne, PA 17043, US is located, subject to any mandatory consumer protection or jurisdictional rights that cannot lawfully be waived.

These Terms shall be interpreted in accordance with the laws applicable in the jurisdiction in which 4 Lemoyne Dr, Ste 103, Lemoyne, PA 17043, US is located, except where applicable law requires otherwise.

20. Changes to These Terms and Contact Information

We may update these Terms of Service when reasonably necessary to reflect changes to our website, tableware collection, services, payment systems, shipping arrangements, operational practices, legal obligations, or related policies.

Updated Terms will be published on jaskemir.com. The version available on the website at the relevant time will apply subject to applicable law.

Questions regarding these Terms of Service may be directed to JASKEMIR, LLC at [email protected], by telephone at +1(717)761-1238, or by mail at 4 Lemoyne Dr, Ste 103, Lemoyne, PA 17043, US.